We are looking for enthusiastic and proactive individuals to serve as Room Service Order Takers. In this role, you will be responsible for receiving and accurately processing guest orders for in-room dining. Your exceptional communication skills and attention to detail will play a vital role in ensuring guest satisfaction and a seamless room service experience.
About the Company:
We are a renowned hospitality company located in Dubai, UAE, committed to providing exceptional guest experiences. With our dedication to quality service and attention to detail, we strive to create memorable stays for our valued guests. As part of our continuous growth, we are currently seeking talented and customer-focused individuals to join our dynamic team as Room Service Order Takers.
Job Description:
| Location | Dubai |
| Position | Room Service Order Taker |
| Education | High School diploma required for this job with fluent English & Arabic skills. |
| Experience | 1 to 2 Years of experience in same Position under reputable organization. |
| Salary | AED 3500-4000 per month with other benefits. |
| Gender | Male & Female both are welcome |
| Language | English |
Responsibilities:
- Receive guest orders for in-room dining via phone calls or other communication channels.
- Accurately enter guest orders into the system, ensuring all details are correctly recorded.
- Coordinate with the kitchen and other relevant departments to ensure timely delivery of orders.
- Communicate any special requests, dietary restrictions, or allergies to the kitchen staff.
- Provide recommendations and assist guests in selecting menu items, taking into account their preferences.
- Handle guest inquiries, resolve complaints, and provide excellent customer service.
- Ensure all orders are properly packaged and presented, maintaining high standards of food quality and appearance.
- Collaborate with the billing department to process guest payments and maintain accurate records.
- Maintain cleanliness and organization in the room service area, adhering to hygiene and safety protocols.
Requirements:
- Excellent verbal communication skills and a friendly, customer-oriented approach.
- Ability to handle multitasking in a fast-paced environment, ensuring accuracy and efficiency.
- Strong attention to detail to accurately record and process guest orders.
- Familiarity with food and beverage offerings to provide recommendations and answer guest queries.
- Good problem-solving skills to address guest concerns and ensure their satisfaction.
- Basic computer literacy and familiarity with order processing systems.
- Flexibility is required to work different shifts, which may include evenings, weekends, and holidays.
- Previous experience in a similar role within the hospitality industry is preferred but not mandatory.
How to Apply?
If you are a dedicated and service-oriented individual with a passion for creating exceptional guest experiences, we invite you to apply for the position of Room Service Order Taker. Please submit your updated resume and a cover letter outlining your relevant skills and qualifications via email . Please include “Room Service Order Taker Application” in the subject line of your email. We value all the applications we receive, but only those candidates who are shortlisted will be contacted for further assessment.
Email : hr.sherlly@gmail.com
Contact : 0551108274
