We are currently seeking enthusiastic and customer-focused individuals to join our team as Guest Service Representatives in Dubai. As a Guest Service Representative, you will be the face of our establishment, providing exceptional service and ensuring a positive experience for our guests. This role requires strong interpersonal skills, a friendly attitude, and the ability to handle various guest requests.
About the Company:
Our hotel in Dubai is renowned for its exceptional service, luxurious accommodations, and prime location. As a Guest Service Representative, you will have the opportunity to be part of a dynamic team dedicated to providing unparalleled hospitality experiences. Join us and contribute to creating unforgettable stays for our valued guests in the vibrant city of Dubai.
Job Description:
| Location | Dubai |
| Position | Guest Service Representative |
| Education | University Degree with Excellent written and verbal communication skills. |
| Experience | 1 to 2 Years of working experience in Hotel field. |
| Salary | AED 3500-4000 per month with other benefits. |
| Gender | Male & Female both are welcome |
| Language | English |
Responsibilities:
- Greet guests upon arrival, provide a warm welcome, and assist with check-in and check-out procedures.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Provide accurate information about hotel facilities, services, and local attractions.
- Assist guests with luggage handling, room assignments, and escorting them to their accommodations.
- Ensure guest satisfaction by anticipating and fulfilling their needs during their stay.
- Process reservations, cancellations, and modifications in the hotel management system.
- Coordinate with housekeeping and maintenance departments to ensure rooms are clean and well-maintained.
- Promote hotel amenities, packages, and special offers to maximize guest satisfaction and revenue.
- Maintain a neat and organized front desk area, including the display of promotional materials.
- Handle cash and credit card transactions accurately and follow cash handling procedures.
Requirements:
- Proven experience as a Guest Service Representative or in a similar customer service role is preferred.
- Excellent communication and interpersonal skills to interact with guests from diverse backgrounds.
- Strong problem-solving abilities and the ability to handle guest complaints effectively.
- Proficiency in using hotel management software and computer systems.
- Exceptional organizational and multitasking skills to handle various responsibilities simultaneously.
- Knowledge of local attractions, transportation options, and cultural highlights in Dubai.
- Ability to work in a fast-paced environment and remain calm under pressure.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
- Fluency in English is required; knowledge of additional languages is an advantage.
- UAE residency and a valid work permit are necessary.
How to Apply:
If you are passionate about delivering excellent guest service and creating memorable experiences, we invite you to apply for the Guest Service Representative position. Please submit your updated resume and a cover letter highlighting your relevant experience to the following email address:
Email : carrierbay8@gmail.com
