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Guest Service Representative Jobs in Dubai(5 Star Hotel)

Guest Service Representative Jobs in Dubai(5 Star Hotel)

We are currently seeking enthusiastic and customer-focused individuals to join our team as Guest Service Representatives in Dubai. As a Guest Service Representative, you will be the face of our establishment, providing exceptional service and ensuring a positive experience for our guests. This role requires strong interpersonal skills, a friendly attitude, and the ability to handle various guest requests.

About the Company:

Our hotel in Dubai is renowned for its exceptional service, luxurious accommodations, and prime location. As a Guest Service Representative, you will have the opportunity to be part of a dynamic team dedicated to providing unparalleled hospitality experiences. Join us and contribute to creating unforgettable stays for our valued guests in the vibrant city of Dubai.

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Job Description:

LocationDubai
PositionGuest Service Representative
EducationUniversity Degree with Excellent written and verbal communication skills.
Experience1 to 2 Years of working experience in Hotel field.
SalaryAED 3500-4000 per month with other benefits.
GenderMale & Female both are welcome
LanguageEnglish

Responsibilities:

  • Greet guests upon arrival, provide a warm welcome, and assist with check-in and check-out procedures.
  • Handle guest inquiries, requests, and complaints promptly and professionally.
  • Provide accurate information about hotel facilities, services, and local attractions.
  • Assist guests with luggage handling, room assignments, and escorting them to their accommodations.
  • Ensure guest satisfaction by anticipating and fulfilling their needs during their stay.
  • Process reservations, cancellations, and modifications in the hotel management system.
  • Coordinate with housekeeping and maintenance departments to ensure rooms are clean and well-maintained.
  • Promote hotel amenities, packages, and special offers to maximize guest satisfaction and revenue.
  • Maintain a neat and organized front desk area, including the display of promotional materials.
  • Handle cash and credit card transactions accurately and follow cash handling procedures.
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Requirements:

  • Proven experience as a Guest Service Representative or in a similar customer service role is preferred.
  • Excellent communication and interpersonal skills to interact with guests from diverse backgrounds.
  • Strong problem-solving abilities and the ability to handle guest complaints effectively.
  • Proficiency in using hotel management software and computer systems.
  • Exceptional organizational and multitasking skills to handle various responsibilities simultaneously.
  • Knowledge of local attractions, transportation options, and cultural highlights in Dubai.
  • Ability to work in a fast-paced environment and remain calm under pressure.
  • Flexibility to work in shifts, including evenings, weekends, and holidays.
  • Fluency in English is required; knowledge of additional languages is an advantage.
  • UAE residency and a valid work permit are necessary.
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How to Apply:

If you are passionate about delivering excellent guest service and creating memorable experiences, we invite you to apply for the Guest Service Representative position. Please submit your updated resume and a cover letter highlighting your relevant experience to the following email address:

Email : carrierbay8@gmail.com

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